Terms of Sale –E-Bikes / Spare Parts / Services:
I. General – Orders
These General Terms of Sale of Products and Provision of Services govern every transaction between Trust-e-bikes.com (hereinafter “Company”) and the Customer. They are displayed prominently at the Company’s store and on its website. They are also attached to the legal invoice or offer issued by the Company and form an integral part thereof. Signing by the Customer on the order form or invoice constitutes unconditional acceptance of these General Terms. By signing, the Customer declares that they have read, understood, and accepted the Company’s General
Terms. Signature also constitutes evidence of receipt of the products and acceptance of the services listed on the relevant document.
The offer form is based on availability at the date of preparation and is subject to product availability when the deposit is paid by the Customer. Upon receipt of the deposit, the Company confirms product availability and processes the order. Estimated delivery times are provided, based on manufacturer data. Delivery times may change if production schedules are modified. The Customer acknowledges that production delays may result in delivery delays and accepts this. Delays up to ninety (90) days are considered acceptable.
II. Delivery – Receipt – Payment
If the bicycle delivery is delayed more than sixty (60) days due to the Company’s fault, the Customer may cancel the order and receive a full refund of the deposit.
If the Customer cancels the order without cause, the deposit is non-refundable but may be used for another purchase within three (3) months; otherwise, it is forfeited.
Upon arrival, the Customer must collect the bicycle within five (5) days after notification, after paying the full amount.
If the Customer fails to collect the bicycle, a second notice is issued, and after three (3) days of non-collection, the bicycle may be released to a third party. The deposit is retained to cover damages.
Delivery takes place at the Company’s store unless otherwise agreed. If shipped via a carrier, the Company’s responsibility ends upon handing the bicycle to the carrier; the transport risk lies with the Customer.
The Company is not responsible for inability to execute orders due to events beyond its control (strikes, transport delays, customs, government restrictions, pandemics, force majeure).
Ownership of products remains with the Company until full payment is received (Art. 532 Civil Code).
Prices are as stated on the invoice/receipt and are payable immediately. Late payment incurs interest.
Payments by negotiable instruments are valid only upon collection.
Company records and signed invoices constitute full evidence of Customer liability.
III. Warranty
Products are covered by the 2 years manufacturer’s warranty; procedures are as defined by the manufacturer.
IV. Other Terms – Declarations – Assurances
The Company guarantees that bicycles comply with legal quality and safety standards (Law 4784/2021). For e-bikes, all legally required documents certifying compliance with safety standards (ELOT EN 15194) are provided.
The Company informs the Customer of all technical and legal requirements for e-bikes and their safe operation.
The Company is not responsible for unauthorized modifications to bicycles. The Customer assumes full responsibility for any breaches of Law 4784/2021 and traffic regulations.
The Customer is responsible for any required registration and licensing.
Emails sent by the Customer to the Company constitute signed
declarations regarding the content of the message.
V. Personal Data
The Customer consents to the collection, processing, and transmission of personal data for contract execution.
Data are stored in the Company’s database in compliance with the law.
Every transaction implies acceptance of the Company’s data protection declaration.
VI. Applicable Law – Jurisdiction
Any dispute will be resolved amicably; otherwise, courts in Athens have jurisdiction and Greek law applies.
E-Bike Rental Terms & Condition
These Terms & Conditions (“Terms”) govern the rental and use of e-bikes (“E-Bikes”) provided by Trust E-Bikes (“Company”, “we”, “our”, “us”). By renting or using an E-Bike, you (“Renter”, “User”, “you”) agree to comply with all Terms below.
1. Eligibility
To rent and operate an E-Bike, you must:
Be at least 18 years old
Provide valid identification
Agree to these Terms
Be physically capable of operating a bicycle safely
We reserve the right to refuse service to anyone for safety or compliance reasons.
2. Rental Period
The rental period begins when the E-Bike is handed over to the Renter and ends when it is returned to the designated return point and confirmed by the Company.
Late returns may result in additional charges according to our pricing policy.
3. Safety Deposit
A €100,00 security deposit is required for every e-bike rental.
The deposit may be paid in cash or pre-authorized via credit/debit card (card required).
The amount will be fully refunded once the E-Bike is returned in good condition, without damage, loss, or missing parts.
In case of damage, repair costs will be deducted from the deposit.
In case of loss or theft, the deposit may be retained in full, and additional charges may apply depending on the value of the E-Bike.
No rental can begin without a valid deposit.
4. Renter Responsibilities
The Renter agrees to:
Use the E-Bike responsibly
Follow all local laws and traffic regulations
Wear a helmet
Keep the E-Bike locked when unattended
Report any issues immediately
Return the E-Bike in the same condition received
The Renter must not:
Allow someone else to use the E-Bike
Ride under the influence of alcohol/drugs
Ride off-road or engage in stunts
Modify or repair the E-Bike
5. Condition of the E-Bike
By accepting the E-Bike, the Renter confirms it is in good working condition.
Any pre-existing issues must be reported before the rental begins.
6. Damage, Loss, and Theft
The Renter is responsible for:
Damage during the rental
Loss or theft of the E-Bike
Costs of repair or replacement
If theft occurs, the Renter must file a police report within 24 hours.
7. Battery & Charging
The Renter must:
Avoid exposing the battery to fire, water, and extreme heat
Use only authorized chargers
Return the same battery provided
Improper use may result in additional charges.
8. Personal Safety & Liability
The Renter acknowledges cycling involves risk and rides at their own responsibility.
The Company is not liable for:
Injuries caused by improper use
Loss of personal belongings
Accidents involving third parties or road conditions
9. Insurance
Unless stated otherwise, rentals do not include personal accident or theft insurance.
10. Payments & Refund Policy
All rentals must be paid in advance.
Refunds are not provided for:
Early returns
Weather conditions
Misuse of the E-Bike
Cancellation policies apply as displayed during booking.
11. Maintenance & Technical Issues
If the E-Bike has a mechanical problem:
Stop riding immediately
Contact the Company
Do not attempt repairs
A replacement may be provided if available.
12. Prohibited Uses
It is prohibited to:
Carry passengers
Carry heavy loads
Use the E-Bike for illegal activities
Ride on prohibited terrains
Violations may result in extra charges.
13. Data Collection
We may collect:
Contact information
GPS/tracking data
Usage statistics
Data is never sold to third parties.
14. Termination
Rental may be terminated immediately if:
The user violates these Terms
The E-Bike is misused
The user endangers themselves or others
No refunds will be issued in such cases.
15. Governing Law
These Terms are governed by the laws of the country where the rental occurs.
16. Acceptance of Terms
By renting an E-Bike from Trust E-Bikes, the Renter confirms they have read, understood, and accepted these Terms.
Terms of Subscription Use – E-Bikes:
I. General – Subscription & Start
These terms govern every subscription use agreement of a bicycle between Trust-e-bikes.com (hereinafter “Company”) and the subscriber/user (“User”).
By signing the subscription agreement (or electronically accepting), the User unconditionally accepts these terms.
At the start of each subscription, a deposit of €850 is required, either by credit/debit card or cash.
The deposit is refunded at the end of the subscription if all terms are met (bicycle returned in good condition, no outstanding payments).
Subscription packages (duration, price, inclusions) are displayed on the website or agreement form at the time of subscription.
II. Duration – Termination – Cancellation
Subscription duration is specified in the contract.
Early cancellation may occur only under the conditions specified in the contract.
If the Company cannot provide the bicycle on time, the User may cancel or change the package.
The User must collect the bicycle within five (5) days of notification; failure to do so may result in cancellation and retention of deposit.
III. Usage – Responsibilities
The User must use the e-bike according to instructions and safety regulations.
User must lock the e bike in a safe and secure parking during the Subscription period time.
In case of e bike lost or stolen, user charged the amount of a new one e bike, same as the e bike model subscribed.
The User is responsible for any damage beyond normal wear and tear.
The Company is not liable for indirect damages or misuse.
Unauthorized technical modifications are prohibited and are the User’s responsibility.
IV. Warranty – Maintenance
Manufacturer warranty applies.
The User must maintain the bicycle according to manufacturer
specifications.
Bicycle condition is checked upon return; damage may incur additional charges.
V. Personal Data
User consents to data collection and processing for contract execution.
Data are stored and used for communication, billing, and record-keeping.
VI. Applicable Law – Disputes
Disputes are resolved amicably; if not, courts in Athens have jurisdiction, and Greek law applies.
Terms of Leasing – E bikes:
I. General – Leasing Agreement & Start
These terms govern every leasing agreement of a bicycle between Trust-e-bikes.com (“Company”) and the lessee (“Lessee”).
Signing constitutes full acceptance of these terms.
The lease starts when the bicycle is selected, any advance payment is made, and the Company delivers the bicycle.
At the start of the lease, a security deposit of €850 is required, either by credit/debit card or cash. The deposit is fully refundable at the end of the lease if all terms are respected. Partial or full deductions may apply for damage or breach of terms.
II. Duration – Delivery – Termination
Lease duration is defined in the contract.
The Company delivers the bicycle within the agreed timeframe; the Lessee must collect it.
Delays due to the Company allow the Lessee to reschedule or cancel without cost.
Early termination is allowed only if specified in the contract.
At the end of the lease, the bicycle must be returned or purchased if a buy-out option exists.
III. Payment – Billing
The Lessee pays monthly lease fees as agreed.
Initial invoices may include startup or delivery charges.
Late payments incur interest or fees.
Lessee must cover recurring costs included in the contract (maintenance, insurance).
IV. Usage – Maintenance – Responsibilities
Bicycle must be used responsibly, following instructions and law.
Lessee is responsible for damage beyond normal wear; Company may claim compensation.
Unauthorized modifications are prohibited.
Company may require inspections or maintenance during the lease.
V. Warranty – Insurance
Manufacturer warranty applies.
Lessee must maintain any required insurance.
Loss or damage due to Lessee’s fault may result in compensation obligations.
VI. Personal Data
Lessee consents to data processing for contract execution.
Data are stored for billing, communication, and record-keeping.
VII. Applicable Law – Disputes
Disputes will be resolved amicably; if not, courts in Athens have jurisdiction and Greek law applies.